RECEPTIONIST(HOTEL INDUSTRY)

Key Responsibilities:

Welcome and assist guests professionally.

Handle check-ins and check-outs efficiently.

Manage reservations and guest inquiries.

Answer and direct telephone calls and emails.

Handle guest complaints and requests professionally.

Maintain accurate guest records and reception reports.

Coordinate with housekeeping and other hotel departments.

Ensure the reception area is clean and organized.

Requirements & Qualifications:

Previous experience as a Receptionist in the hotel/hospitality industry is required.

Diploma/Degree in Hospitality Management or a related field.

Excellent communication and interpersonal skills.

Good customer service skills.

Computer literacy and familiarity with hotel management systems.

Professional, presentable, and well-organized.

Ability to work shifts, weekends, and public holidays.