GUEST RELATIONS OFFICER

Requirements & Qualifications

Proven experience in the hotel is mandatory

Previous experience as a GRO, Guest Relations Officer, Receptionist, or Front Office Officer .

Strong understanding of front office operations .

Excellent communication and interpersonal skills.

Professional and customer-focused personality.

Strong problem-solving and organizational skills.

Ability to work under pressure and handle guest concerns effectively.

Hospitality-related diploma or degree is an added advantage.Key Responsibilities

Welcome and assist guests in a warm and professional manner.

Handle guest inquiries, requests, and complaints promptly.

Support daily front office operations.

Coordinate guest check-ins, check-outs, and other guest services.

Maintain accurate guest records and documentation.

Liaise with housekeeping, food & beverage, and other departments to ensure smooth service delivery.

Follow up on guest feedback and resolve guest concerns professionally.

Assist with reservations and other front office duties.

Ensure a high standard of guest satisfaction throughout the guest's stay.