IT Manager

Strategic Gears is one of the largest local management consultancies in Saudi Arabia, and the market leader in providing multidisciplinary services for both the private and public sectors. The company offers consulting solutions in the areas of Strategy, Marketing, Operations & Organizational Excellence, and Digital, to a range of clients in both the public and private sectors. The company is heavily involved in the transformation era of Saudi Arabia, driven by the Vision 2030 initiative, in engagement with various government organizations and the Vision Realization Programs as well as the private sector.

Role Overview The IT Manager oversees day-to-day tech operations, managing internal support, vendor relationships, and product delivery. This is a hands-on leadership role bridging business needs with technical execution across a growing consulting firm.

Responsibilities Vendor & ERP Management

Own the relationship with the ERP implementation vendor across Finance, HRMS, Projects, and CRM modules

Drive BRD development, UAT cycles, documentation, and go-live readiness

Manage the ERP roadmap beyond initial implementation (Procurement, Resource Allocation, Reporting)

Infrastructure & Operations

Oversee Microsoft 365 / SharePoint environment and Azure integrations

Manage Slack workspace administration and integrations

Ensure IT support SLAs across Riyadh, Egypt, and Qatar offices

Maintain and improve internal tooling and automation

Product Oversight

Guide product priorities for internal platforms and company website

Support AI and data initiatives in collaboration with the Product Lead

Coordinate with the regional on-demand team for design and front-end delivery

Governance & Compliance

Oversee GDPR compliance for relevant operations

Manage IT budgets, licensing, and vendor contracts

Establish and maintain IT policies, security practices, and access controls

Strategic Planning

Contribute to quarterly OKR planning for the tech function

Report on progress, risks, and blockers to the Director of Technology

Qualifications: 5+ years in IT management or similar role, preferably in a professional services / consulting environment

ERPNext / Frappe experience strongly preferred; other ERP implementation experience (SAP, Oracle, Odoo) considered

Working knowledge of Microsoft 365 administration (SharePoint, Azure AD, app registrations)

Experience managing external vendors on time-and-material or retainer contracts

Familiarity with project management tools and consulting workflows

Strong English communication; Arabic is a plus

Comfortable operating in a lean, fast-moving team where the manager is also a doer

Nice to Have

Experience with Frappe Insights, MariaDB, or Python-based integrations

Familiarity with Notion, Slack APIs, or Microsoft Graph API

Background in the Saudi / GCC consulting market

ITIL, PMP, or similar certifications