Service Manager

Responsibilities:

Manage and supervise all workshop operations and service personnel. Plan, schedule, and monitor vehicle repairs and maintenance activities. Ensure jobs are completed within agreed timelines and quality standards. Monitor workshop productivity, efficiency, and profitability. Handle customer concerns and ensure exceptional customer service. Coordinate with parts, procurement, and technical teams to ensure seamless operations. Ensure compliance with company policies, safety regulations, and industry standards. Prepare operational reports and performance analyses. Train, mentor, and evaluate workshop staff. Drive continuous improvement initiatives within the service department.

Requirements:

Minimum of an HND in Mechanical Engineering, Automotive Technology, Business Administration, or a related field. Minimum of 4 years' experience in automotive service management.