ServiceNow ITOM Architect

Role Overview

We are looking for an experienced ServiceNow ITOM Architect to lead the design, architecture, and implementation of enterprise-scale ServiceNow solutions. This role requires deep expertise in IT Operations Management (ITOM) and the ability to translate business needs into scalable, secure, and high-performing platform architectures.

About Spyrosoft

Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. In 2021 and 2022, we were among the fastest growing technology companies in Europe, according to the Financial Times. We were founded by a group of tech experts with established backgrounds in software engineering, who created an ‘engineer-to-engineer’ workplace, powered by enthusiasm, fairness and authentic relationships. Having a unique offering, which bridge the gap between technology and business, we specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries.

Daily tasks

• Own end-to-end architecture and solution design within the ServiceNow platform
• Lead ITOM initiatives including Discovery, Service Mapping, Event Management, CMDB
• Define technical standards, best practices, and governance models
• Collaborate with stakeholders to align platform capabilities with business objectives
• Guide development teams and perform architectural reviews
• Ensure performance, scalability, and security of solutions
• Support pre-sales activities when required (estimations, solution proposals)

Requirements

Required Experience & Skills

• Proven experience as ServiceNow Architect / Senior Consultant
• Strong hands-on expertise in ServiceNow ITOM modules : Discovery
• Service Mapping
• Event Management
• CMDB & CSDM
• Excellent understanding of ServiceNow platform architecture
• Experience integrating ServiceNow with external systems
• Ability to lead workshops and engage with senior stakeholders
• Strong analytical and problem-solving skills

Language Requirements

• English level: C1 (advanced / fluent) – mandatory
• (ability to work with international clients & teams)

Nice to Have

• ServiceNow Certified System Administrator / CIS-ITOM / CTA
• Experience with cloud environments (AWS / Azure / GCP)
• Knowledge of ITIL / Agile frameworks
• Pre-sales / client-facing experience

Must have: ServiceNow

Nice to have: Cloud, AWS, Azure, ITIL