Enterprise Customer Success Manager

As an Enterprise Customer Success Manager , your responsibility is to ensure our largest and most strategic clients realize the full value of their investment with Sprout. Your primary role is to ensure clients’ success by managing program initiatives around product adoption/maximization and operational excellence. Alongside this, establish executive relationships with all of the account’s stakeholders

Duties and Responsibilities

Account Plan Execution

Should gain deep understanding of the client’s strategic priorities, goals and key business objectives of each department level

Proactively identify performance gaps and other risks of churn

Increase account value through upsells and network expansion

Strong engagement with internal and external stakeholders

Manage cross-functional relationships with different client and Sprout stakeholders to execute account projects

Leverage Technology and Industry Experience

Must have excellent product knowledge to be able to recommend best practices on system usage/configuration to complement client’s business processes

Must study industry specific to client to be able to understand trends and best practices to achieve process excellence

3-5 years with account management/customer success experience in handling enterprise accounts

Has experience in the tech industry

30% remote work (face to face client meetings included)

Preferably has experience working in SaaS companies

Preferably has some experience in HR & Payroll.