IT Helpdesk (Working in Hai Phong)

Working hours:

• 08:00 – 17:30, Monday – Friday
• 02 Saturdays/month

JOB DESCRIPTION:

• Manage endpoints, servers, networks, firewalls, Wi-Fi, VPNs, printers, and Microsoft 365.
• Perform proactive monitoring, patching, maintenance, backup, and recovery.
• Support employee onboarding, offboarding, and access administration.
• Manage cybersecurity services, including:EDR, Email protection, Password management, Security awareness training, Phishing testing
• Manage the IT asset lifecycle, procurement, and third-party vendor coordination.
• Maintain technical documentation, system configurations, and asset records.
• Prepare weekly updates, conduct monthly service/SLA reviews, and support quarterly IT planning and budgeting.

JOB REQUIREMENTS:

• Willingness to travel for business trips or provide onsite support in Hai Phong when required by the client. Living in Hai Phong is a plus
• Proficient in English.
• Experience supporting manufacturing, warehousing, or multinational companies.
• Experience with formal ticketing, monitoring, and escalation processes, including 24/7 critical incident capability.
• Demonstrated expertise in: Microsoft 365, IT infrastructure, Cybersecurity
• Appropriate security controls, insurance, and confidentiality practices.
• Willingness and flexibility to travel or work onsite in Hai Phong based on client requirements.
• At least 3 references from comparable clients.
• Service Expectations:

Critical (P1) outages should receive an initial response within 5–15 minutes (24x7), technical work should begin within one hour, and service should be restored or a workaround provided within one business day.

COMPENSATION & BENEFITS:

🎯Flexible working regime and health care:

• Minimum 14 paid leaves per annum for all employees after probation
• 01-day remote work per month
• 01 hour paid leave per day for women having children under 12 months
• Social insurance, health insurance, unemployment insurance and Bao Viet care insurance

🎯Transparent and fair benefits:

• Saturday & Sunday OFF, Overtime pay is 150%, 200%, 300% as per labor law;
• Work performance review 2 times/ year (in April and October)
• Bonus Policy: 13th-month salary and Performance-based bonus
• Men’s Day, Women’s Day, Children’s Day, Mid-Autumn Festival and other benefits under the provisions of the company

🎯Dynamic environment and open culture:

• Year-end party, sports day, yearly company trip and quarterly team building,...with a generous budget
• Socialize with colleagues through monthly Happy Hour
• Monthly allowance when joining clubs: Soccer, Swimming, Yoga, Music,...
• Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks,...
• Flat, open and sharing culture with friendly management team; outsourcing company with product mindset

🎯Strong learning culture:

• Free training courses for technical and soft skills (presentation skills, communication skills, foreign language courses,...)
• Account to log in to our online learning system, which contains thousands of valuable lectures (LMS)
• Participate in workshops, seminars, tech talk,... with sharing from experts inside and outside the company
• Working opportunities with technical gurus who built and operated world-class applications with millions of users.

Skills: Troubleshooting, Help Desk, Hardware Maintenance, Ticketing System, Technical Support, IT Support, Customer Service, Network Troubleshooting