Senior Operation Executive
Senior
- Supervise and provide guidance to Operations Executives to ensure efficient daily operations and service delivery.
- Oversee student support services, including handling student enquiries, attendance matters, course administration, and operational issues.
- Prepare and manage classroom schedules to ensure optimal utilisation of training facilities.
- Coordinate and arrange trainer deployment and teaching schedules in collaboration with the Academic Department.
- Ensure classrooms, training equipment, and learning resources are prepared prior to each class.
- Monitor daily operations to ensure all training sessions are conducted smoothly and in accordance with organisational procedures.
- Maintain the cleanliness, safety, and overall condition of the training centre and coordinate maintenance works with vendors when required.
- Manage inventory of classroom materials, training equipment, stationery, and operational supplies.
- Ensure compliance with organisational policies, EduTrust requirements, workplace safety regulations, and operational SOPs.
- Assist in student registration, course commencement, examinations, assessments, and graduation activities.
- Prepare operational reports, trainer schedules, classroom utilisation reports, and other administrative documentation.
- Liaise with internal departments, trainers, vendors, and external stakeholders to ensure smooth operational coordination.
- Support audits, inspections, and quality assurance activities.
- Recommend and implement continuous improvements to operational processes and service delivery.
- Perform any other operational duties assigned by Management.