Customer Service & Operations Executive (Air & Sea)

• Contract: 1-year (with 3 months’ probation). the role will start on a 1-year contract, with the

possibility of conversion to permanent based on performance.

• Working Hours

Mon–Fri: 8:00 a.m. – 5:00 p.m. (lunch 12:00–1:00 p.m.) Sat: 8:00 a.m. – 12:00 p.m.

• Woking Location: Prawet District, Bangkok

Responsibilities:

• Handle customer inquiries, quotations, and shipment documentation (manifest, invoices, costing).
• Coordinate with airlines, shipping lines, trucking companies, customs brokers, overseas agents, and

local customers.

• Monitor shipment status, resolve issues or delays, and provide timely updates.
• Ensure compliance with import/export regulations, customs procedures, and company SOPs.
• Liaise with customs, agents, and government authorities when required.
• Support Sales with quotations, follow-ups, and promoting services to new clients.
• Maintain accurate records, ensure timely costing/billing, and close files within deadlines.
• Prepare reports and assist with ad hoc administrative or operational tasks.

Job Highlights:

• Lots of opportunity to learn
• Friendly working environment
• Medical coverage

Job summary:

• Manage customer inquiries, coordinate shipments and ensure smooth operations.

Qualifications: At least 1–3 years’ experience in international air/sea freight forwarding operations. Proficient in English (Chinese is an added advantage). Knowledge of logistics operations, import/export regulations, and customs compliance preferred. Proficient in Microsoft Word, Excel, and PowerPoint. Responsible, organized, service-minded, and able to multitask under pressure. Strong team player, able to work independently with minimal supervision.