Customer service / Benefits Associate

Location: On-site at any SOLVO office location in Colombia Schedule: Monday to Friday | 9:00 AM 6:00 PM Key Responsibilities Create and maintain Benefit Overviews and Benefit Guides for OM and Master Plans. Verify COBRA eligibility and ensure accurate information is maintained on the COBRA administrators platform. Process benefit enrollments, reinstatements, and terminations through carrier websites and Prism instances. Generate and manage COBRA reports from administrator portals. Communicate with insurance carriers and brokers via phone and email to obtain additional information when required. Requirements Education & Experience Technical academic background in Human Sciences, Administrative Sciences, Accounting, or related fields (is a plus) English B2+ Required: At least 6 months of experience in: Customer Service Administrative Support Organizational or Operational Assistance. -Requerimientos- Educación mínima: Universidad / Carrera tecnológica años de experiencia Idiomas: Inglés Palabras clave: servicio, service