Claims & Injury Manager
Company Description
Do you have a passion for shaping and influencing company culture? If so, we want you to join our team!
Job Description
To oversee and coordinate the claims and injury management function for relevant portfolio. This will include but is not limited to; strategic claims and incident management, ensuring appropriate medical treatment, return to work and all other aspects of injury management and workers compensation services. This will be done in consultation with internal and external stakeholders in a timely manner and in accordance with legislative requirements and Company Policies and Procedures. Will work in close collaboration with the General Manager Workers Compensation & Injury Management in providing leadership to the injury management team to engender a high performance culture and commitment to goal achievement. Based at a Sodexo Support Centre, this role provides support to regional areas and travel may be required.
Job Scope Ensure Corporate, Legislative and Regulatory obligations are adhered to and breaches reported to General Manager Workers Compensation & Injury Management
Influence and negotiate with key stakeholders to achieve desired outcomes associated with injury and illness
Demonstrate leadership to department staff to successfully implement strategies to achieve improvements and best practice in management of personal injury and illness, cost outcomes and safety performance.
Responsibilities Plan, develop and implement pro-active injury management and rehabilitation strategies Ensure and deliver business support in line with the injury management and fitness for work framework
Ensure a consistently high standard of injury, claims and people management is maintained in achievement of departmental and company goals.
Assist with managing change and encourage staff team members to contribute to improvement initiatives and a continuous improvement philosophy
Communicate, influence and negotiate with key stakeholders to achieve best possible outcomes and minimise injury and illness costs
Provide analytical reports to leadership and operational teams to assist with incident analysis and mitigation
Ensure legal compliance with existing and proposed legislation associated with injury management and fitness for work
Actively participate and take a leadership approach in claim reviews with insurer on a regular basis
Ensure appropriate escalation and reporting to internal and external stakeholders in required timeframes
Authorise and process weekly compensation payments ensuring timely reimbursement from Insurers
Ensure external or outsourced injury management support is kept abreast of internal changes Support development and delivery of the internal injury management training package ensuring training presentation is current, sessions planned in advance and attendee records are updated.
Contribute to department planning and budgeting process
Manage claims staffing model including recruitment, retention, training and competency development to ensure sufficient and appropriate resources to manage the injury management process and to achieve required outcomes
Encourage, develop and prepare individuals for succession planning and future development opportunities
Support annual insurance renewals to ensure current workers compensation endorsed policy certificates are in place.
Proactively encourage an environment of wellbeing across the business
Qualifications
Degree in Allied Health or similar (Occupational Therapy, Physiotherapy, Exercise Physiology, Workplace Health & Safety)
Experiences Minimum 5 years’ experience in workers compensation claims and injury management
Knowledge & Skills Comprehensive knowledge of Workers Compensation legislation across all jurisdictions Experience in team leadership Experience in workplace training Knowledge of SolvInjury system Timely record-keeping skills with attention to detail; Excellent written and verbal communication skills Excellent analysis, negotiation and decision making skills Strong initiative and able to work autonomously; Strong understanding of Microsoft Office suite (Excel, Word, PowerPoint, Outlook)
Additional Information
Why choose Sodexo? Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.
We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!