Assistant Manager - IT Operation

Job overview

At Six Flags Qiddiya City, the assistant manager – IT operations is responsible for overseeing daily IT operations to ensure the stability, security, and efficiency of all technology platforms supporting park operations. This role manages IT staff, coordinates technical support, and resolves hardware, software, and system issues to minimize downtime in a fast-paced, operational environment.

The position plays a critical role in supporting a 24/7 operational business, including shift-based operations, night shifts, weekends, and public holidays. The assistant manager will implement and monitor IT security protocols, maintain system performance, and oversee timely upgrades and deployments of hardware, software, and POS systems critical to guest and retail operations.

This role works closely with senior IT leadership, business stakeholders, and external vendors to deliver reliable IT services, support IT projects, ensure compliance with policies and standards, and contribute to the overall success of large-scale entertainment operations.

Key job responsibilities

Collective responsibilities

Comply with Six Flags Qiddiya City’s code of conduct and ethics

Promote the organization’s vision, mission, values, and desired behaviors

Support and promote Six Flags Qiddiya City’s culture

Adhere to company rules and regulations

Perform assigned tasks to support organizational objectives

Share knowledge with team members and actively support their development

Job-specific responsibilities

Oversee daily IT operations to ensure systems, networks, and applications meet operational and business requirements

Manage, mentor, and develop IT operations team members to ensure high performance and accountability

Monitor system performance, proactively troubleshoot issues, and ensure minimal downtime across all IT infrastructure

Support operational environments requiring shift work, including nights, weekends, and public holidays

Implement and manage IT security measures, including firewalls, antivirus solutions, data encryption, and backups

Support and maintain POS systems critical to park, retail, and hospitality operations

Manage IT service desk operations, ensuring timely and effective resolution of incidents and service requests

Utilize ITSM tools (ServiceNow preferred) to track incidents, changes, and service performance

Coordinate hardware and software installations, upgrades, and lifecycle management

Collaborate with vendors and service providers to ensure timely delivery of IT services and solutions

Develop, implement, and enforce IT policies and procedures aligned with business and compliance requirements

Maintain accurate IT documentation, including system configurations, user guides, and network diagrams

Support IT projects such as infrastructure upgrades, system migrations, and new technology implementations

Conduct regular IT audits to identify improvement opportunities and ensure compliance with industry standards

Prepare reports on IT performance, incidents, and system utilization for senior management decision-making

Requirements

Education Bachelor’s degree in information technology, computer science, or a related field

Experience

Minimum 4 years of experience in IT operations

Experience within entertainment, hospitality, retail, or large-scale operational environments is highly preferred

Proven experience supporting operational IT environments, including shift work, night shifts, weekends, and public holidays

Technical skills

Strong, hands-on knowledge of IT infrastructure, including networking, servers, and system administration

Hands-on experience supporting POS systems

Solid understanding of IT security protocols, firewalls, data encryption, and backup solutions

Experience managing IT projects such as system upgrades, software deployments, and infrastructure improvements

Familiarity with ITSM tools, with ServiceNow preferred

Leadership & behavioral competencies

Demonstrated ability to manage, mentor, and develop IT operations team members

Strong problem-solving and decision-making skills

High sense of ownership and accountability

Strong communication skills with the ability to engage effectively with business stakeholders

Excellent organizational skills with the ability to manage multiple priorities under pressure

Languages Fluent in English

Core competencies (proficiency level – advanced)

Self-actualization & fulfilment

Team synergy & development

Entrepreneurial mindset & drive

Business acumen & diligence