Requirement
1. Guest Experience& Service
- Welcome and attend to guests professionally upon arrival.
- Manage reservations, walk-ins, and table allocations efficiently.
- Build and maintain strong relationships with regular and VIP guests.
- Ensure guest satisfaction throughout their visit and follow up on feedback.
- Handle guest complaints tactfully and escalate when necessary.
2. VIP & Table Management
- Coordinate VIP bookings, bottle service, and minimum spend requirements.
- Manage seating plans according to capacity and revenue optimisation.
- Liaise with floor staff, bar team, and security to ensure smooth service flow.
- Monitor guest crowd flow and maintain comfort and safety standards.
3. Sales & Revenue Support
- Promote events, themed nights, and special promotions.
- Upsell premium tables, bottle packages, and exclusive experiences.
- Maintain client database and follow up with guests for repeat visits.
- Support marketing initiatives and partnership events.
4. Compliance &Brand Representation
- Ensure adherence to company SOPs and service standards.
- Uphold dress code and entry policies professionally.
- Ensure responsible alcohol service awareness.
- Represent the brand positively both on-site and via social engagement (if required).
Requirements
- Minimum 1–2 years of experience in hospitality, nightclub, or premium F&B environment.
- Well-groomed, confident, and customer-focused personality.
- Strong communication and interpersonal skills.
- Comfortable working late nights, weekends, and public holidays.
- Sales-oriented and target-driven mindset preferred.
- Available start immediate is an advantage.
- Willing to work midnight shift and on weekend/PH.
- Candidates with more relevant work experience will consider for a Assistant Manager role.
