IT Support Engineer (Healthcare)

IT Support & Operations Provide Level 1/2 (L1/2) support across clinic sites, including troubleshooting:

• Clinic Management System (CMS)
• Clinical/ Laboratory systems
• End-user computing (EUC) devices, including workstations, mobile devices, printing/scanning devices, and VoIP/digital telephony systems
• Wireless access points and network connectivity

Manage IT helpdesk tickets and ensure resolution in accordance with service level agreements (SLAs) Support multiple clinic sites, including onsite assistance when required Support clinic setup, relocation, and decommissioning activities Conduct user training and maintain IT documentation Maintain IT asset inventory and track software license renewals Develop and continuously improve IT documentation, SOPs, and knowledge base articles Infrastructure & Security Support Support and maintain IT infrastructure, including firewalls, networks, servers, NAS, and security systems Perform system administration tasks including backups, patching, updates, and monitoring of system alerts and logs Troubleshoot network and infrastructure issues affecting clinical and laboratory systems Assist in audits, system reviews, and incident investigations in compliance with organisational and regulatory requirements (MOH, PDPA, HIA) Support endpoint security, antivirus/EDR, patch management and security monitoring activities Support IT security initiatives and recommend improvements to enhance system resilience and compliance Systems& Project Support Support system migrations, clinic transitions, and data validation activities, working with users and vendors Collaborate with internal teams and vendors to troubleshoot issues and implement system enhancements Assist in application deployments, testing, rollouts, and user training Troubleshoot system integrations, including API connectivity between CMS, EMR, clinical systems and third-party applications Support the implementation and ongoing IT operations of new clinical and laboratory systems Additional Information Standby support for evening and weekend clinic operations may be required on a rotational basis Perform other IT-related duties as assigned in line with operational and business needs The Experience and Expertise You’ll Bring Diploma in Information Technology or related discipline, with at least 2 years of relevant experience Experience in healthcare IT, hospital, clinic, laboratory or other regulated environments is an advantage. Experience supporting CMS, clinical or laboratory systems, IVF/fertility systems experience Strong analytical, problem-solving, and communication skills Ability to work in a fast-paced, team-oriented environment Experience in IT administration (system maintenance, user management) preferred Self-motivated with a willingness to learn and improve technical skills