customer service representative - call centre
*Location: *Richmond, BC (Our location is not accessible by public transport)
*Work Schedule: *8:00 AM - 4:30 PM
Simard Transport offers a dynamic, family-oriented workplace with strong long-term career opportunities. We are looking for a dedicated Customer Service Representative to manage client orders and collaborate with the Operations team to ensure exceptional customer service.
*Primary Responsibilities:*
- Coordinate shipments across Greater Vancouver and Canada, ensuring timely delivery and accurate tracking.
- Manage customer orders from start to finish, including order entry, tracking, arranging returns, securing Proof of Delivery, and preparing invoices
- Serve as the main contact for your assigned customers, responding to inquiries, resolving issues, and maintaining strong relationships
- Monitor and manage the CSR email inbox, addressing requests and following up on discrepancies between waybills and purchase orders
- Maintain organized and up-to-date customer records in our warehouse and transportation systems (WMS/TMS)
- Arrange domestic and international freight, including LTL shipments, imports, and exports, to meet delivery schedules and compliance requirements
*Required Skills and Knowledge*
- Minimum of 2 years experience in a similar role
- Experience in multi client warehouse environment (Asset)
- Experience in Transport/Logistics industry
- Strong written and verbal English language communication skills
- Working knowledge of MS Office: Excel & Word
- Container trucking experience (Preferred)
- CBSA sufferance warehouse experience (Asset)
*Benefits*:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Wellness program
*Schedule*:
- 8 hour shift
- Overtime
- Weekend availability
*Ability to commute/relocate*:
- Richmond, BC: reliably commute or plan to relocate before starting work (required)
*Education*:
- Secondary School (Completion)
*Experience*:
- Customer service: 2 year minimum required
- Supply chain: 1 year (required)
- Logistics: 1 year (required)
*Work Location:* In person
Job Types: Full-time, Permanent
Pay: $20.00-$22.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Application question(s):
- Please provide any additional details about your experience in the Transport Customer Service industry that you would like us to consider.
- Our 16062 Portside Rd, Richmond, BC V6W 1M1 location is not accessible by public transit. Do you have a reliable means of transportation to get to and from work?
Experience:
- Customer service: 2 years (required)
Work Location: In person