[District 7] Inbound Korean Speaking
Shinhan Bank VietnamCrescent Plaza, Tân Phú, Quận 7, Thành phố Hồ Chí Minh, Việt Namvietnamworksavaldatud 09.10.2026
Nõutav:FinTech
- Handle inbound calls from Vietnamese and Korean customers and provide accurate, professional and timely support.
- Understand customer needs, identify issues and provide appropriate solutions in accordance with Bank's policies and procedures.
- Verify and update customer information accurately after each interaction.
- Handle customer inquiries, requests, complaints and perform outbound follow-up tasks when requiried to...
- Working Experience: From 1 year of experience in Contact Center, banking or customer service environment
- Fluent in Korean (Topik 4 or 5) with strong verbal communication skills
- Strong listening, communication, and problem-solving skills.
- Customer-oriented mindset with the ability to remain patient and professional when handling difficult situations.
- Ability to work under pressure and...