Operations Specialist (Student Experience) - Indo Market

🚀 [WE ARE HIRING] STUDENT ONBOARDING SPECIALIST (INDONESIA) Company: BrightCHAMPS

Location: Indonesia (Working with Indonesia Student Cohort)

Experience: 0 - 2 Years (Fresh graduates with strong operations mindset are welcome!)

Industry: EdTech

📌 ABOUT THE ROLE We are looking for a highly execution-focused Student Onboarding Specialist to drive seamless and timely onboarding of students into group classes.

In this role, you will be the backbone of our operations—managing student allocations, optimizing group efficiency, resolving real-time operational bottlenecks, and working at the intersection of operations, data, and student success.

🔑 KEY RESPONSIBILITIES Student Onboarding & Allocation: Ensure timely onboarding of Indonesian students into group classes with minimal Turnaround Time (TAT) and maintain optimal class sizes.

Group Efficiency Ownership: Monitor and improve batch fill rates, drop-offs, and scheduling alignment to optimize learning outcomes.

Operational Execution: Coordinate with Sales, Scheduling, and Academy teams to guarantee zero delays or leakages in the onboarding pipeline.

Problem Solving: Proactively handle reschedules, student-class mismatches, and edge cases with quick decision-making.

Data Tracking & Reporting: Build and maintain Google Sheets trackers/dashboards to monitor batch efficiency and support strategic decisions.

🎯 WHAT WE ARE LOOKING FOR Experience: 0 - 2 years in Operations, Onboarding, or Scheduling (EdTech experience is a plus!).

Language: Fluent in both Bahasa Indonesia and English (spoken & written).

Technical Skills: Strong proficiency in Google Sheets / Excel.

Mindset: High ownership, proactive problem-solving, and the ability to multitask in a fast-paced environment.

🏆 KEY SUCCESS METRICS (KPIs) Onboarding TAT: Time from payment to first scheduled class.

Batch Fill Rate: Group efficiency & utilization percentage.

Gap Closure & Resolution TAT: Speed and efficiency in resolving scheduling/onboarding issues.

💡 WHY JOIN US? High-Impact Role: Directly influence learning efficiency and student success at scale.

Fast Career Growth: Clear paths into larger operations roles in a fast-growing global EdTech company.

Mission-Driven Culture: Shape how the next generation learns with measurable impact.

Skills: Communication, Microsoft Excel, Microsoft Word, Analytical Skills, Administration, Customer Service, Public Speaking, Microsoft Office, Presentation Skills, Teamwork