Customer Service Officer

Responsibilities:

Respond promptly and professionally to customer inquiries via email, chat, phone, and social platforms Handle customer complaints and issues and follow up to resolution Maintain accurate records of customer interactions and transactions Provide product and service information clearly to customers Escalate complex issues to the appropriate internal teams when necessary Ensure customer satisfaction and maintain high service standards Support internal teams with customer-related insights and feedback

Requirements:

Proven experience as a Customer Service Officer or in a related role Excellent verbal and written communication skills Strong problem-solving and interpersonal skills Ability to work independently in a remote environment Must have an active LinkedIn account before applying Good computer skills and familiarity with CRM or support tools is an advantage Strong time management and organizational skills

Benefits:

Remuneration: NGN 450,000 monthly. Fully remote work opportunity Career growth and professional development Supportive and collaborative team environment