Customer Care Operator

Responsibilities:

Attend to customers’ enquiries, complaints, and requests professionally.

Provide accurate information about the company’s products and services. Handle customer calls and ensure excellent customer experience. Resolve customer issues promptly or escalate them where necessary. Maintain accurate records of customer interactions.

Follow established customer service procedures and company policies.

Meet assigned performance and customer service targets.

Requirements:

Minimum of OND (Ordinary National Diploma) from a recognised institution. 2 years of previous experience in a similar role. Candidates with HND or Bachelor’s degree will also be considered. Good command of spoken and written English. Excellent communication and interpersonal skills. Good listening and problem-solving abilities. Ability to work under pressure and meet targets. Basic computer literacy. Ability to work effectively as part of a team.