- Prepare and issue customer invoices, debit notes and credit notes accurately and within agreed timelines.
- Provide day-to-day administrative support
- Prepare, verify, and maintain shipping, logistics, procurement, billing, and other operational documentation
- Ensure all operational records and documentation comply with company policies, procedures, and regulatory requirements.
- Verify billing information against quotations, job orders, delivery documents, purchase orders, service records and other supporting documents.
- Ensure the correct customer, billing address, rates, quantities, taxes and payment terms are reflected in invoices.
- Maintain proper billing records and supporting documentation, both electronically and physically where required.
- Follow up with internal departments on incomplete, unclear or missing documents required for billing.
- Attend to customer queries, discrepancies and requests relating to invoices, statements of account, credit notes or billing adjustments.
- Coordinate with the Finance team on invoice postings, payment allocations, accounts receivable matters and month-end closing.
- Prepare and issue statements of account to customers when required.
- Assist with monitoring outstanding invoices and follow up on overdue payments in accordance with the Company’s credit-control procedures.
- Ensure approved billing adjustments, rebates, discounts and credit notes are properly documented and processed.
- Assist in reconciling billing records against operational records and customer accounts.
- Support the preparation of billing reports, ageing reports and other management reports as required.
- Maintain confidentiality of customer, pricing and financial information.
- Assist with ad hoc finance, administrative and operational duties assigned by management.
