Care Coordinator - Woodlands

Manage referrals from AIC and direct referrals from community partners and general public. Provide end-to-end case management support and coordination to ensure a smooth admission process and service delivery for home care clients that require Home Personal Care, Home Nursing, Home Therapy, Home Medical and Medical Escort services, etc.

Client Management

­Manage home care client data base to ensure completeness and accuracy

Process home care referrals through AIC referral system as point of liaison

Perform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required

Perform basic assessment of care needs for home care clients and conduct home visits where required

Coordinate with volunteers to engage home care clients meaningfully

Coordinate and participate in multi-disciplinary discussions to address the social and clinical needs of the clients

Respond to complaints and feedbacks from clients and next-of-kin

Administrative duties

­Manage and schedule deployment of care staff for clients based on their preferred date, time and frequency of service, etc

Apply for Senior Mobility Fund for clients and process the invoices every month for claims and payment

Check and verify invoices based on the services rendered every month

Submit relevant data to ILTC and finance department for processing of invoices every month

Collect relevant and accurate data for reporting to management and regulatory authorities

Participate in project work to improve the quality of care and services to patients

Identify service gaps in response to clients’ needs and make recommendations to improve service provision of home care

Any other duties as assigned by reporting officer.

Requirements:

At least a Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare) is preferred

At least 4 years of working experience

Preferably 1 year of working experience in ILTC sector

Proficient in Microsoft Word, Excel, PowerPoint and Outlook

Must be client-oriented, self-directed, independent yet able to work as part of a multi-disciplinary team and have good interpersonal and communication skills

Excellent time management skills, well organised and outcome focused

Able to be on standby calls on weekends.