user support technician
Nõutav:FinTech
Education:
College/CEGEP.
Asset languages:
Dravidian languages.
Work setting:
- Computer hardware or software retailer/wholesaler.
- Financial technology (FinTech).
- Help desk.
- Financial management/services.
- Financial services industry.
Tasks:
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Provide customer service.
Supervision:
No supervision responsibility.
Type of experience:
Call centre.
Transportation/travel information:
Willing to travel cross-border.
Work conditions and physical capabilities:
- Fast-paced environment.
- Tight deadlines.
- Attention to detail.
Personal suitability:
- Efficient interpersonal skills.
- Ability to multitask.
- Time management.
- Honesty.
Screening questions:
Do you have experience working in this field?.
Other:
Use of artificial intelligence.
Experience:
2 years to less than 3 years.
Health benefits:
- Dental plan.
- Health care plan.
- Vision care benefits.
Other benefits:
Free parking available.