RESORT MANAGER

Luxury 5-Star Boutique Resort - Zanzibar Zanzibar White Sand Luxury Villas & Spa is a 5-star Relais & Châteaux resort with One Michelin Key, located on Paje Beach, Zanzibar. We are looking for a highly hands-on Resort Manager to lead the daily on-site operation of our boutique luxury resort. This is not a corporate GM position. We are looking for a practical hotelier who is present in the operation, close to guests and staff, and takes ownership of the daily running of the resort.

Key responsibilities • Lead daily resort operations across Front Office, Housekeeping, F&B, Spa, Maintenance, Security and the Watersports Center. • Maintain a strong daily presence throughout the property and ensure consistently high standards of guest experience and service. • Coordinate department heads, follow up on priorities and ensure agreed actions are completed. • Liaise closely with Sales and Reservations, providing operational input before arrival and ensuring effective on-site coordination for guests, agents, groups and VIP stays. • Ensure smooth communication between departments and effective handling of guest requests, incidents and complaints. • Monitor operational standards, costs, staffing and productivity. • Identify problems early, implement practical solutions and ensure recurring issues are permanently addressed. • Support recruitment, training and development of the operational team. • Work closely and transparently with the owners on key operational and strategic matters.

Profile Minimum 5 years’ experience in luxury hospitality, including management responsibility. Resort / hotel management experience preferred; strong Assistant Resort Manager, EAM or Director of Operations profiles ready for the next step are also welcome. Beach, island or resort experience is a strong advantage. Africa, Indian Ocean or remote-resort experience is highly valued. Hands-on, practical and comfortable working directly with guests and teams. Independent, accountable and highly organised. Strong communication and follow-up skills. Calm, proactive and solution-oriented. Fluent English required. French is a strong advantage. Ready to relocate to Zanzibar and be permanently based on site. Owner-led environment The resort is owner-led, with the owners actively involved in strategy, development and key decisions. The Resort Manager will have responsibility for day-to-day operations and should be comfortable working in a close, transparent and constructive relationship with the owners.