Service Support & Helpdesk Officer

Service Support & Helpdesk Officer

Job Type: Temporary, Full-time (Hybrid) Location: Union Street, Sheffield, S1 2SH Duration: Until May 2027 Pay: £13.69 per hour PAYE Working Hours: 9am till 5pm

Sheffield City Council are seeking a Service Support & Helpdesk Officer to provide strategic support and management across their extensive property estate. This role is crucial in continuing the city's development and growth by managing both operational and non-operational property assets.

Day-to-day of the role:

• Manage the Council’s operational and non-operational estate, including facilities management and revenue generation.
• Handle community, leisure, and social lettings, as well as concessions.
• Process right to buy applications and manage the disposal and acquisition of land for development and regeneration.
• Provide ratings advice, asset valuations, and appeal support.
• Deliver excellent customer service, acting as the first point of contact for property-related queries via email, phone, or face-to-face.
• Log, allocate, and respond to all property enquiries, including those from MPs, councillors, and FOI requests.
• Manage the Right to Buy appointment booking system.
• Collate and provide management information and progress monitoring reports.
• Update the service asset management database and review current practices for resource efficiency and customer experience improvement.
• Assist in the delivery of the service’s technical support function to ensure professional, efficient, and cost-effective service delivery.

Required Skills & Qualifications:

• Strong administrative background with key experience in property management.
• Excellent technical and customer engagement skills.
• Proficiency in modern office productivity applications such as Technology Forge, ArcGIS, Integra.
• Ability to extract and process information from various data sources.
• Excellent problem-solving skills and ability to work independently with minimal supervision.
• Strong team player with effective communication skills across various platforms.
• Experience in preparing marketing materials, managing social media accounts, and general office administration.

If you are interested in this role, please apply using your latest CV! and a Reed consultant will be in touch!