Key Account Manager

Job Type: Full-time Location: National Role/Company based in Worcestershire/Hybrid/Remote working Salary: Competitive

My client is seeking a dynamic and results-driven Key Account Manager to lead strategic relationships with their most valued clients. As the primary point of contact for key accounts, you will drive growth, ensure customer satisfaction, and identify new opportunities for collaboration. This role is perfect for a proactive professional eager to make a tangible impact in a fast-paced environment.

Day-to-day of the role:

• Manage daily account operations and administration for key accounts.
• Conduct site visits to contract sites as and when required
• Assist with projects aimed at increasing key account spend.
• Arrange events and hospitality for key account customers.
• Schedule and attend key account review/update meetings at Head Office and off-site meetings with the Senior Director, Business Development.
• Collaborate with the Head of Marketing to produce case studies and news articles.
• Work with Operations to report order progress to key account customers.
• Chase progress on key account quotations sent and manage subscription renewals.
• Ensure all customer communication and activity is recorded within the CRM system.
• Act as an ambassador for the business and the brand.
• Adhere to the company’s Health and Safety guidelines and policies.
• Operate within ISO9001:2015 and other regulatory frameworks adhered to by the business.
• Perform any other duties as required by the company.

Required Skills & Qualifications:

• Strong communication and interpersonal skills.
• Proven experience in key account management or a similar role.
• Ability to work independently and as part of a team.
• Experience with CRM systems and maintaining detailed records.
• Knowledge of AI tools such as Claude is advantageous.
• Willingness to travel nationally for site visits and meetings.
• Familiarity with ISO9001:2015 and health and safety regulations.

Benefits:

• Competitive salary plus performance related bonus
• Opportunities for development within a growing business
• 24 days holidays plus bank holidays
• Remote/hybrid working