1 year Call Centre Team Lead #EAT

Working hours: Any 5 days of the week (rotate every week)

• 8:30pm – 6pm (official hours)
• 2:30pm - 11:30pm

Responsibilities:

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.
• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
• Communicate and coordinate with internal and external stakeholders to address operational challenges.
• Assist in preparing reports and metrics for internal reviews and meetings.

For interested candidates, please send your updated resume: Email: angelateh@recruitexpress.com.sg

Whatsapp: +65 96272860 Angela Teh Ling Wei (CEI No.R1104464) Recruit Express Pte Ltd EA License No. 99C4599