1 Year Call Centre Team Lead ($3.8K to $4.8K) #NJA

Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary Develop responses for clearance Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes Maintain accurate and up-to-date records of operations activities and provide administrative support to the team Communicate and coordinate with internal and external stakeholders to address operational challenges Assist in preparing reports and metrics for internal reviews and meetings

WORK ARRANGEMENT

• *4 Weekdays + 1 weekend
• * Weekly rotate
• 1030am -815pm
• 830am-6pm
• 230pm -12mn

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

JANE LUI JIE'EN CEI: R1104482 Company Reg.No. 199601303W || EA Licence No. 99C4599