$2600-$3000 Operations Executive (Office Solutions)

Job Description:

• Managing assigned accounts to meet agreed clients KPI and, SLAs within the allocated budget
• Competent in MS Office, customer service oriented (some supervisory experience needed)
• Liaising with customers and groundstaff on all operational issues to ensure daily operations runs smoothly
• Primary escalation point for clienton account service delivery issues
• Manage small teams of junior staffs to meet clients’ SLAs and KPIs based on approved budget and sizing
• Establish SOPs and drive processes compliance
• Manage clients’ expectations andbuild relationships thru regular and scheduled engagements to share on monthly progress reports and achievement.
• Responsible for timely, accuratedata reporting and client billing for both internal and external parties
• Initiate and drive incident closurewith preventive and reactive actions to recover client confidence
• Handle, lead and drive changes belowmajor requests for assigned accounts
• Any other reasonable duties by Supervisor

Interested candidates, please email your CV to evelynxie@recruitexpress.com.sg. We regret that only shortlisted candidates will be notified.

Evelyn Xie Huijing | R1104549 Recruit Express Services Pte Ltd | 13C6614