Pub Operations Manager

Your tasks

The pub manager will oversee daily business operations, staff management, financial performance, and guest experience. This is a full-time position that offers an exciting opportunity to lead and manage our pub operations, ensuring exceptional service standards and creating memorable experiences for our guests. Our company values smooth daily operations, excellent staff performance and high customer satisfaction as our mission.

Core Responsibilities

• Operations & Floor Management: Ensure the pub opens and runs smoothly, manage daily customer flow, oversee front-of-house activities, and maintain high energy during peak service hours.
• Staff Leadership: Train and schedule shifts (rotas), conduct performance reviews, and lead teams through busy shifts.
• Inventory & Stock Control: Monitor stock levels, order food, drinks, and supplies, conduct regular stock-takes, and manage beer, wine, liquor, mixers, ice.
• Financial & Cash Management: Handle daily cash management, track sales, oversee budgets and cash flow, and report performance metrics to management.
• Compliance & Safety: Enforce health and safety regulations, ensure compliance with food hygiene rules, and adhere to local alcohol licensing and legal requirements.
• Customer Relations: Greet guests, handle and resolve customer complaints effectively, and curate events or promotions to drive business.

Requirements

Key Requirements & Skills

• Experience: Minimum 1 to 2 years of supervisory or management experience in hospitality, food and beverage, or pub operations.
• Technical Skills: Proficiency in Point-of-Sale (POS) systems, inventory software, and basic accounting.
• Certifications: Valid alcohol service permits, personal license qualifications (where legally required), and food safety certifications.
• Soft Skills: Strong communication, team leadership, crisis management, organizational capabilities, and a commercial, profit-driven mindset.