front desk clerk, hotel
Education:
Secondary (high) school graduation certificate. or equivalent experience.
Work setting:
Urban area. Hotel, motel, resort.
Tasks:
- Register arriving guests and assign rooms.
- Resolve complaints and claims .
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Exchange foreign currency.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Perform light housekeeping and cleaning duties.
- Provide customer service.
Security and safety:
Criminal record check.
Work conditions and physical capabilities:
- Attention to detail.
- Standing for extended periods.
Personal suitability:
- Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Excellent written communication.
- Flexibility.
- Judgement.
- Organized.
- Reliability.
- Team player.
Screening questions:
Are you available for shift or on-call work?.
Employment terms options:
- Shift.
- On call.
Experience:
Experience an asset.
Employment terms options:
To be determined. Weekend.
Support for youths:
- Offers on-the-job training tailored to youth.
- Offers mentorship, coaching and/or networking opportunities for youth.
- Provides awareness training to employees to create a welcoming work environment for youth.