Key Account Manager - Logistics

Requirements:

• Minimum bachelor's degree in any major (preferably Management, Logistics, Business, or equivalent).
• Minimum 3–5 years of experience in Sales / Key Account / Business Development, preferably from the logistics, freight forwarding, trucking, or express industries.
• Accustomed to managing strategic accounts with high revenue value.
• Strong negotiation and communication skills.
• Able to read simple financial reports and understand margin calculations.
• Target-oriented with strong analytical skills.
• Able to work across departments (sales, operations, finance).
• Proficient in Microsoft Excel and CRM systems.
• Willing to travel for business as required.
• Placement in Surabaya, East Java

Main Responsibilties:

• Manage and develop strategic/key accounts to ensure revenue and margin targets are met.
• Be the primary contact for key customers and maintain long-term relationships.
• Identify new business opportunities (upselling, cross-selling, lane expansion).
• Develop and implement account strategies and conduct regular business reviews.
• Coordinate with the operational team to ensure SLAs and service quality are met.
• Monitor account performance (revenue, margin, AR, complaints).
• Oversee the tender process, price negotiations, and contract renewals.
• Prepare forecasts, pipeline reports, and CRM updates on a regular basis.
• Handle customer escalations quickly and effectively.

Skills: Account Management, B2C Sales, Client Services, Customer Relationship Management, Sales and Marketing, Key Account Management, Sales Strategy, B2B Sales