Customer Experience Officer

Support service quality and customer experience initiatives across branches.

Monitor and evaluate service implementation and identify areas for improvement.

Collect, process, and analyze service performance data.

Prepare reports and insights related to service performance.

Coordinate with branches and regional teams on service programs and activities.

Manage departmental documentation and administrative processes.

Develop communication materials to support the company's service culture.

Bachelor’s degree in Business Administration, Statistics, Mathematics, or other relevant fields

Have 1-2 years experience in customer experience, service quality, or customer satisfaction area.

Strong administrative and documentation skills, with high attention to detail.

Strong data processing and analytical skill, with the ability to organize, analyze, and interpret service performance data.

Proficient in Microsoft Excel & Google Spreadsheet, including data processing, reporting, and basic data analysis.