IT Operations

Memiliki pengalaman sebagai IT Support / IT Staff / IT Administrator. Wajib memahami dan mampu mengoperasikan: Google Workspace – Gmail, Drive, Docs, Sheets, Meet, Calendar, user/account management. Lark – Lark Messenger, Drive, Docs, Calendar, Meeting, dan pengelolaan user/access. WPS Office / Microsoft 365 – Word/WPS Writer, Excel/WPS Spreadsheet, PowerPoint/WPS Presentation. Memahami dasar troubleshooting hardware dan software. Memahami dasar jaringan seperti LAN, Wi-Fi, IP Address, router, dan printer sharing. Mampu melakukan instalasi software, konfigurasi komputer, dan troubleshooting aplikasi. Mampu memberikan pelayanan/support kepada user dengan komunikasi yang baik. Mampu bekerja secara mandiri maupun bersama tim.

Skills: Hardware Maintenance, Technical Support, Network Troubleshooting, Customer Service, Help Desk, IT Support, Troubleshooting, Teamwork, Remote Support, Ticketing System