English Customer Service (Live Chat)

Agent

We are currently looking for an English Customer Service (Live Chat) to support our ID market. If you have strong English skills and enjoy interacting with customers, this opportunity is for you! Key Responsibility :

• Handle customer inquiries via live chat in English
• Provide accurate information and solutions to customers
• Maintain service quality and customer satisfaction
• Follow Standard Operating Procedures (SOP)
• Achieve performance targets

Requirements:

• Minimum English level B2 (certificate preferred / willing to take test)
• Minimum education D3
• Willing to work in Night Shift
• Minimum 3 months experience in Contact Center / Customer Service

Placement: Sleman City Hall, Yogyakarta

Skills: Customer Relationship Management, Problem Solving, Customer Service, Customer Support, Communication Skills