Business Analyst ERP

• Qualifications:
• Bachelor's degree in Information Systems, Accounting, or a related field.
• Minimum 2–5 years of experience as a Product Analyst, Business Analyst, ERP Consultant, Product Operations, or a similar role.
• Experience with accounting software is required; experience with Accurate ERP is a strong advantage.
• Hands-on experience with Warehouse Management Systems (WMS) and Omnichannel Order Management Systems (OMS) is highly preferred.
• Experience in API integration, including understanding REST APIs and system integration workflows.
• Strong analytical and problem-solving skills with the ability to translate business requirements into product solutions.
• Excellent communication and stakeholder management skills.
• Proficient in English, both written and spoken; Mandarin Chinese is a plus.
• Job Description:
• Gather, analyze, and document business requirements from internal and external stakeholders.
• Work closely with Product Managers, Engineering, QA, and Customer Success teams to define product features and enhancements.
• Conduct product demonstrations and support the Sales team during pre-sales activities by understanding customer requirements and proposing suitable solutions.
• Analyze customer workflows and recommend solutions to improve warehouse management and omnichannel operations.
• Create detailed requirement documents, user stories, process flows, and functional specifications.
• Coordinate API integration projects with third-party systems such as ERP, marketplaces, e-commerce platforms, logistics providers, and accounting software.
• Support implementation, UAT (User Acceptance Testing), and product rollout activities.
• Monitor product performance, identify improvement opportunities, and propose product enhancements based on customer feedback and market needs.
• Provide functional support and product consultation to implementation and support teams.
• Collaborate with cross-functional teams to ensure successful product delivery and continuous improvement.
• Provide product training and onboarding for customers and internal teams.
• Assist in troubleshooting functional issues and provide post-implementation support when required.
• Monitor customer feedback and implementation outcomes to recommend product improvements.
• Stay up to date with industry trends in WMS, OMS, ERP, logistics, inventory management, and e-commerce technologies.

Skills: Requirements Analysis, Teamwork, Accounting, Business Analysis, Stakeholder Management, Microsoft Office, Business Intelligence, Process Improvement