IT Project Coordinator (Web & Mobile App)

Job Overview

We are looking for an IT Project Coordinator to support and coordinate web, mobile application, and custom system development projects.

This role is suitable for someone who understands the fundamentals of software development, has a good eye for UI/UX and visual quality, and is able to translate business or client requirements into clear instructions for designers and developers.

You will work closely with clients, UI/UX designers, developers, and internal stakeholders to ensure projects are delivered according to the agreed scope, timeline, and quality standards.

Key Responsibilities

• Coordinate website, mobile application, and custom system development projects from initial requirements to project delivery.
• Gather, document, and clarify business and client requirements.
• Translate client requirements into clear tasks, user flows, feature descriptions, and development briefs.
• Communicate project requirements and priorities to developers and UI/UX designers.
• Monitor project timelines, deliverables, dependencies, and outstanding tasks.
• Conduct regular follow-ups with developers, designers, clients, and other stakeholders.
• Review website and application interfaces to ensure visual consistency, usability, responsiveness, and alignment with approved designs.
• Perform basic quality assurance and user acceptance testing before delivering projects to clients.
• Identify bugs, visual inconsistencies, missing features, and usability issues.
• Prepare meeting notes, project documentation, progress reports, and task updates.
• Assist in managing change requests and ensuring additional requirements are properly documented.
• Escalate technical blockers, timeline risks, and scope issues to the project lead or management.
• Support the project handover, deployment, training, and post-launch coordination process.

Requirements

• Minimum 1–3 years of experience in IT project coordination, digital project management, business analysis, quality assurance, or a related role.
• Experience handling website, mobile application, or custom software development projects.
• Basic understanding of software development processes and project lifecycles.
• Familiar with web technologies, mobile applications, CMS platforms, and custom system development.
• Understands basic technical concepts such as APIs, databases, frontend, backend, hosting, domains, staging environments, and production environments.
• Able to create or understand basic user flows, process flows, wireframes, and functional requirements.
• Has a good visual eye and can identify UI/UX, layout, spacing, typography, responsiveness, and design consistency issues.
• Strong communication, documentation, coordination, and problem-solving skills.
• Able to communicate effectively with both technical and non-technical stakeholders.
• Detail-oriented, organized, proactive, and comfortable managing multiple projects simultaneously.
• Good written and spoken English and Bahasa Indonesia.

Preferred Qualifications

• Experience working in a digital agency, software house, technology company, or startup.
• Experience managing projects using Next.js, React, React Native, WordPress, or similar technologies.
• Familiar with project management tools such as ClickUp, Jira, Trello, Asana, Notion, or similar platforms.
• Familiar with Figma and able to review designs or leave clear feedback for UI/UX designers.
• Basic understanding of Agile, Scrum, sprint planning, and software testing.
• Experience preparing functional requirement documents, user stories, acceptance criteria, or project specifications.
• Basic understanding of cloud infrastructure, third-party integrations, analytics, and deployment processes is an advantage.

Key Characteristics

• Comfortable discussing requirements with clients.
• Able to challenge unclear or incomplete requirements.
• Capable of translating business needs into actionable technical tasks.
• Has strong ownership and does not wait to be reminded before following up.
• Understands the balance between functionality, usability, visual quality, timeline, and budget.
• Able to communicate calmly and clearly when projects face delays or technical challenges.

Skills: Pre-Sales Technical Support, Software Technical Support, Technical Job Recruitment, IT Technical Support, After-Sales Technical Support, Multimedia Technical Support, Technical Writing, Technical Decisions, Technical Team HRBP, Server Technical Support