Technical Account Manager

Translate business requirements into technical solutions and proposals.

Communicate incident details, root causes, and resolution plans to customers in a clear and professional manner.

Assess existing IT services and identify opportunities for improvement.

Proactively recommend new technologies and solutions that create business value.

Manage customer relationships, communications, and expectations.

Monitor and coordinate IT service delivery to ensure service quality and customer satisfaction.

5+ years in IT Service, Project, or Product Management

Strong knowledge of applications, infrastructure, and SDLC.

Familiar with SQL, databases, and programming concepts.

Able to bridge business requirements and technical solutions.

Presales consultant experience is preferred.