Product Delivery Officer (1 Year Contract)
In this role, you will be working on the product delivery function of the New Business / Policy Services team. You will report to the Product and Project Manager and be responsible for the smooth roll-out of new products. This includes covering the New Business/ Policy Services function and ensuring that new product roll-outs are defect-free and highly automated.
Job Description:
Work with the project workgroup in rolling out new products:
Represent New Business Admin/ Policy Services team in project meetings:
- Understand new product features and how it can be operationalised.
- Support in enhancements required to facilitate smooth operationalisation of new product features
- Work with the project workgroup to negotiate system enhancements for highly automated processes.
Collaborate with internal New Business Admin/ Policy Services teams to develop and submit business requirements, ensuring operational needs are met.:
- Analyse product features, make recommendations, and align with team and stakeholders on business requirements.
- Finalise processes with New Business Admin/ Policy Services stakeholders.
Work with technology team on UAT test plans and UAT output review and sign off:
- Provide UAT test scenarios to ensure that the end-to-end Policy Services journey are tested.
- Perform thorough verification of the UAT test output to ensure defect-free roll outs.
- Prepare and conduct training on the new products for New Business/ Policy Services teams
Monitor post implementation progress to ensure smooth product roll out:
- Escalate system errors found to project team for resolution timely and collaborate with New Business/ Policy Services stakeholders on interim solution.
Document business/handling rules of products launched in the existing SOP/User guides.
Who we are looking for:
Competencies & Personal Traits
- Keen learner and able to work independently
- Customer-oriented, with good interpersonal and communication skills
- Meticulous, able to process requests with accuracy and meet service standards
- Problem solving skills
- Proficient in MS Office
- Possesses a digital mindset. Able to appreciate and apply digital tools to processes for efficiency.
- Able to perform under tight timelines and pressure.
Experience
- Knowledge on Life, ILP and term insurance plans.
- Experienced in UAT testing
- Knowledge across New Business/ Policy Services functions.
- Experienced in product development/implementation processes
- Experienced in digital submissions processes