information technology (IT) support technician
Nõutav:Security
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
Work setting:
- Help desk.
- Private company, corporation or industry.
- Private sector.
Tasks:
- Give access to computer networks.
- Report on the performance of computer systems and networks.
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Manage incidents.
Computer and technology knowledge:
- Information Technology Infrastructure Library (ITIL).
- Networking software.
- Networking hardware.
- Networking security.
- Internet.
- Servers.
- Desktop applications.
- File management software.
- Security software.
- Mail server software.
- MS Active Directory.
- MS Office.
- MS Windows.
- TCP/IP.
- Wireless networks.
Screening questions:
Are you available for shift or on-call work?.
Employment terms options:
- Early morning.
- Evening.
- Shift.
- Flexible hours.
- Morning.
Experience:
5 years or more.
Employment terms options:
- Night.
- Day.
- Weekend.
- Overtime available.
Support for persons with disabilities:
Participates in a government or community program or initiative that supports persons with disabilities .
Support for newcomers and refugees:
Participates in a government or community program or initiative that supports newcomers and/or refugees.
Support for youths:
Participates in a government or community program or initiative that supports youth employment.
Support for Indigenous people:
Participates in a government or community program or initiative that supports Indigenous people.