IT Support Engineer

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Pinewood Healthcare is a leading developer, manufacturer and marketer of a range of generic, ethical and over-the-counter (OTC) healthcare products. The Company employs over 320 people across two sites in Tipperary and Dublin. Pinewood holds a licence from the Health Products Regulatory Authority (HPRA) to manufacture a range of pharmaceutical products including oral liquids, suspensions, creams and ointments.

The IT Support Engineer is a dynamic IT professional and a key player in the Pinewood Application Support team. The role holder will work closely with Global IT teams, support management, monitor and troubleshoot existing and new IT applications.

Job Challenges/Key Responsibilities

• User Administration for existing and upcoming IT and GMP systems.
• Account administration for non GMP systems.
• Co-ordinate workshops and attend training for implementation of new IT systems and the continuous development of existing systems.
• Support the Ticket Management System (systems change control) and the Pinewood intranet site.
• Creation of technical documents, user manuals, IT SOP creation and provision of training to end users.
• Ensuring adherence to internal policies, standard tools, best practices and processes where required.
• Serve as a primary point of contact for complex technical issues (hardware, software, networking, and cloud) (200+ Clients)
• Monitor, manage and maintain core IT infrastructure including servers, storage, networks, and cloud platforms (50+ servers e.g., Azure).
• Support and maintain IT solutions to improve performance and security including client’s devices and connection to applications and both internal and External services.
• Assist in planning and executing infrastructure upgrades, migrations, security and systems upgrades, and patch management.
• Lead root cause analysis and post-incident reviews for critical system outages.
• Collaborate with internal teams and external vendors to resolve issues and deliver projects.
• Develop and maintain technical documentation, procedures, and best practices.
• Ensure adherence to cybersecurity best practices and compliance standards. (currently with Fortinet & iSOC)
• Participate in after-hours support as needed for scheduled maintenance activities, Drills and emergencies.
• Help maintain, monitor and recover for all Backup and restore mechanisms and systems.
• Support corporate and Industry standard applications (SAP ERP, Trackwise, LMS (Learning) to include enrolment, licence management and training.

JOB KNOWLEDGE, SKILLS, QUALIFICATIONS AND EXPERIENCE

• Degree in Computer Science, IT or equivalent qualification.
• Relevant IT certifications.
• 1+ years’ experience is essential
• Microsoft Office skills are essential

Skills/ Behavioural Competencies

• Demonstrated ability to quickly grasp and evaluate new systems/products.
• Excellent analytical and problem-solving skills.