Key Account Intern - PCACS

Key Responsibilities

• Report directly to the Team Leader and support day-to-day client engagement activities, ensuring timely and professional communication with clients primarily in English.
• Assist in managing client inquiries received via email, phone calls, and messaging platforms by identifying issues, coordinating with relevant internal teams, and ensuring prompt follow-up.
• Collaborate closely with the Legal, Payroll, Accounting, and Operations teams to facilitate smooth execution of client requests and service delivery.
• Liaise with banks regarding corporate bank account opening, capital contribution procedures, loan applications, and other banking-related matters.
• Guide clients through banking processes by explaining required documentation, following up on application progress, and assisting with banking-related operational issues.
• Prepare, organize, and maintain client reports, meeting minutes, banking documents, legal documentation, and other project-related records accurately and efficiently.
• Draft professional emails and client correspondence following internal guidelines and instructions from the Team Leader.
• Coordinate the delivery and collection of documents with clients, banks, and relevant authorities when required.
• Prepare and hand over legal and operational documents related to clients' companies.
• Attend client meetings and accompany clients to banks or other external organizations when necessary.
• Submit daily and weekly progress reports to the Team Leader and perform other duties as assigned.

Requirements

• Exceptional spoken and written English, with particular focus on understanding and communicating effectively across various foreign accents.
• Good working knowledge and execution of Microsoft Office.
• Recent graduate/postgraduate or in the process of completing a degree (including postgraduate) in Business, Marketing, Law, or a related field.
• Effective oral and written communication skills, able to work with both cross-departmental teams and clients.
• Proactive, energetic team-player who thrives under pressure and who is accustomed to being thrown-in at the deep end of a fast-paced working environment.

Skills: Customer Service, Customer Relationship Management, Communication Skills