Benefits Specialist

Job Purpose Administer and coordinate employee benefits programs – including private medical/life insurance, and other statutory or client-specific benefits – across a portfolio of client organizations, ensuring accuracy, compliance, and a positive employee experience. Key Responsibilities Benefits Administration

• Administer employee benefits programs (medical, life insurance, and other perks) across multiple client accounts
• Process enrollments, changes, and terminations of coverage for employees, dependents, and new hires
• Maintain accurate benefits records and ensure data consistency between HR systems, insurers, and clients
• Coordinate the annual renewal and open enrollment process for client medical and life insurance plans

Insurance Provider & Vendor Coordination

• Serve as the main point of contact with medical/life insurance providers and other benefits vendors
• Process and follow up on medical insurance claims, reimbursements, and card issuance for client employees
• Resolve escalated claims issues and coverage discrepancies with insurance providers
• Support benchmarking and cost analysis when evaluating or renewing vendor contracts

Client & Employee Support

• Respond to client and employee inquiries regarding benefits eligibility, coverage, and claims
• Prepare clear benefits communication materials and guides for client employees
• Conduct benefits orientation sessions for new hires across client accounts as needed
• Partner with HR Business Partners to address client-specific benefits needs

Reporting & Compliance

• Prepare monthly and ad hoc benefits reports, utilization summaries, and cost reports for clients
• Reconcile insurance invoices and premium statements against enrollment records
• Support internal and client audits with accurate benefits documentation
• Maintain confidentiality of employee medical and personal data at all times

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 2–5+ years of experience in benefits administration, compensation & benefits, or a related HR function
• Working knowledge of common private medical/life insurance practices
• Experience liaising with insurance providers and managing claims processes
• Strong Excel skills and comfort working with HRIS or benefits administration systems
• Good Arabic and English communication skills

Key Competencies

• Accuracy and attention to detail
• Vendor and stakeholder management
• Client-service orientation and clear communication
• Discretion in handling confidential and medical data
• Organizational skills across multiple client accounts