Front Office Intern - Park Plaza Amsterdam Airport
Is it time for you to start searching for an internship? Do you breathe hospitality and are you more than excited to broaden your knowledge? Stop your search and join us to experience authentic hospitality at Park Plaza Amsterdam Airport.
Located near Schiphol Airport, Park Plaza Amsterdam Airport combines contemporary comfort with a welcoming atmosphere for both business and leisure travellers from around the world.
As a Front Office Intern, you will be the face of the hotel and play a key role in creating memorable guest experiences. You will gain hands-on experience in all aspects of Front Office operations while developing your professional and hospitality skills in a dynamic international environment.
Responsibilities
⦁ Welcome and check-in guests in a friendly and professional manner. ⦁ Assist with guest check-outs and process payments accurately. ⦁ Answer telephone calls and respond to guest inquiries. ⦁ Provide information about hotel facilities, services, and local attractions. ⦁ Handle guest requests and ensure timely follow-up. ⦁ Maintain accurate guest records in the hotel management system. ⦁ Support the Front Office team with daily administrative tasks. ⦁ Learn and apply hotel standards, procedures, and customer service practices. ⦁ Assist in resolving guest concerns under the supervision of the front office team. ⦁ Prepare reports and complete shift handover notes as required. ⦁ Ensure the reception area remains organized, professional, and welcoming. ⦁ Participate in training sessions and develop hospitality and communication skills.
Essential Requirements
- Currently enrolled in a hospitality or related study programme
- Strong communication skills in English (written and spoken)
- Proactive attitude with willingness to learn and develop
- Guest-focused mindset with a positive and professional approach
- Enjoys working in a team and adapting to a fast-paced environment
- Available for an internship of at least 5-6 months
- Eligible to