Werkstudentin for Customer Care & Office Management (m/f/d)

Introduction

Travel meets education: Want a student job where you can make a difference? Join our open, international Berlin team and put your customer service and organisational skills to work.

We’re looking for a working student to support customer service and office management as soon as possible.

About us

Oskar lernt Englisch is a tour operator specialising in high-quality English-language educational programmes for children and young people. Every year, more than 4,000 participants join our language camps across Germany and learn English through immersive experiences.

We also organise English courses in schools and nurseries in Berlin and Brandenburg, plus school trips, project weeks and language travel programmes across Europe. Our programmes are led and taught by English-speaking professionals.

We communicate in German and English and use first names across the team. Expect open doors, flat hierarchies, quick decisions and a supportive atmosphere. From day one, you’ll be a valued part of our international team.

Your responsibilities

You’ll help keep customer service and day-to-day office operations running smoothly:

Customer service: Be a friendly, professional contact for customers by phone and email

Booking management: Receive, review and process bookings

Invoicing: Prepare and check invoices

Communication: Manage day-to-day written correspondence

Organisation and administration: Help with general office tasks and other organisational needs

Your profile

What you bring

Qualifications: Completed vocational training in office administration, events, tourism or a comparable field (or similar)

Experience: Some experience in customer service, office management, administration, tourism or a related field is a plus

Customer focus: A strong service mindset and enjoy connecting with customers

Digital skills: Very good Microsoft Office skills and confidence with digital tools

Languages: Excellent German and English skills

Personal qualities: Team spirit, a quick grasp of new information, and an independent, organised and conscientious approach

What we offer

You’ll work 15–20 hours per week in a permanent position.

Great team: Join a committed, international team that works collaboratively and makes decisions quickly

Support and development: Get thorough onboarding, ongoing support and opportunities to grow

Responsibility: Take ownership of varied tasks and work independently

Workplace: Work in our cosy office in Berlin-Schöneberg (Friedenau), with excellent BVG and S-Bahn connections

Team culture: Enjoy regular team events and an open, welcoming atmosphere

Permanent role: 15–20 hours per week

Pay: €15 per hour

Interested?

We’d love to hear from you. Send us your application and let us know your earliest possible start date.

Questions? Get in touch by phone or email ( info@oskar-lernt-englisch.de ) - we’re happy to help.