Guest Relations Officer (Host/Hostess)
About Our Company PT Meja Tiga Rasa operates Maison Almaz — a Mediterranean restaurant and shisha lounge in Canggu, Bali. Known for its warm ambiance, authentic cuisine, and curated shisha offerings, Maison Almaz is a go-to destination for locals and international guests seeking a distinctive dining experience.
About the Role We are looking for a dedicated and personable Guest Relation Officer (GRO) to be the face of our restaurant. This role is ideal for someone passionate about hospitality who thrives in a dynamic environment and enjoys making guests feel welcomed and valued.
What You'll Be Doing You'll be the first point of contact for our guests — setting the tone for their entire dining experience from arrival to departure.
- Guest Welcome & Seating: Greet guests warmly and manage reservations, waitlists, and seating smoothly.
- Service Coordination: Coordinate with kitchen and service teams to ensure seamless guest flow and timing.
- Rapport & Special Events: Conduct table visits to check satisfaction and assist in organizing special occasions.
- Inquiry & Complaint Handling: Manage guest inquiries, special requests, and complaints professionally.
- Reception & Records: Maintain a presentable entrance area and keep accurate guest profiles and loyalty records.
What We're Looking For
- Education & Experience: Minimum High School/Diploma (Hospitality preferred) with at least 1 year of experience in guest relations, reception, or customer service.
- Skills & Languages: Strong communication and problem-solving skills, fluent in Bahasa Indonesia, and proficient in English.
- Personality & Appearance: Friendly, confident, well-groomed, and naturally customer-oriented.
- Flexibility & Under Pressure: Ability to stay calm and multi-task during peak hours, with flexibility to work shifts, weekends, and holidays.
What We Offer
- Competitive basic salary.
- Meal Allowance.
- Service Charge.
- Tunjangan Hari Raya (THR) in accordance with Indonesian labor regulations.
- BPJS Kesehatan & BPJS Ketenagakerjaan coverage.
- Paid overtime as per applicable labor law.
Apply now and be part of our team!
Skills: Call Center, Problem Solving, Customer Relationship Management, Outbound Call, Customer Support, Help Desk, Communication Skills, Customer Service