CAFE MANAGER

We are looking for an experienced and dynamic Cafe Manager to lead our cafe operations. As the Cafe Manager, you will be responsible for overseeing the day-to-day activities, ensuring exceptional customer service, and driving business growth.

Responsibilities

• Manage all aspects of daily cafe operations, including staff supervision, customer service, and inventory control
• Recruit, train, and mentor cafe staff to provide outstanding customer service and uphold brand standards
• Create and maintain a positive and welcoming atmosphere for customers
• Develop and implement cafe policies and procedures, ensuring compliance with health and safety regulations
• Monitor and manage inventory levels, order supplies, and optimize stock control
• Plan and execute promotional events, marketing initiatives, and loyalty programs to attract and retain customers
• Handle administrative tasks, including scheduling, budgeting, and financial reporting
• Collaborate with suppliers, negotiate contracts, and ensure timely and cost-effective procurement
• Stay informed about industry trends, new products, and customer preferences
• Address customer complaints and feedback in atimely and effective manner

Qualifications:

• Proven experience as a Cafe Manager or in a similar leadership role
• Strong leadership and organizational skills
• Excellent communication and interpersonal skills
• Customer-focused with a passion for delivering outstanding service
• Knowledge of coffee and beverage trends, as well as cafe menu development
• Proficiency in using point-of-sale systems and other relevant technology
• Understanding of health and safety regulations in a cafe setting