E-commerce Growth & Customer Experience Executive
Remuneration & Eligibility
- Fixed Base Salary: S$3,400 to S$4,000 / month (Based on experience)
- Incentives: Monthly performance bonus + Uncapped Amazon off-site sales growth incentives.
- Eligibility: Singapore Citizens or Permanent Residents (PR)
【关于公司与发展潜力 / Why Join Us】
Proprietary R&D & Patents: We operate our own production lines; our brand and core patents are 100% proprietary. Moving beyond refills, we are launching our brand-new Odor-Proof Diaper Pail. We are a fast-growing consumer tech brand.
我们的优势：我们拥有自己的研发生产线、自主品牌和核心技术专利，绝非普通代销网店。近期将推出全新自研防臭垃圾桶硬件，是一家极具潜力的科技消费品公司。
Direct Founder Mentorship: The founder brings deep expertise across manufacturing, global e-commerce, and branding, offering direct mentorship to deeply upgrade your product and business insights.
创始人亲带：创始人在实体制造、跨境电商及品牌打造领域积累了极深的专业知识，将为新人提供一对一亲自带教，带你从底层深度提升产品和商业认知。
Our Expectations: We seek proactive, forward-thinking, and curious local talents who want to explore solutions independently and grow with us.
对你的期许：不招被动等待派任务的工具人，只招有眼光、能主动探索、愿意跟公司长期成长的本地年轻人。
Key Responsibilities / 主要工作职责
- Shopify Customer Service & After-sales: Handle customer inquiries (compatibility, installation guidance) in fluent English; monitor Amazon front-end daily.
处理美国独立站客户咨询（产品兼容、安装指导），提供清晰准确的英文答复；每天检查 Amazon 前台商品状态
- Brand Content & Traffic Generation: Manage US social media; create usage content; use Amazon Attribution links; engage in parenting communities.
运营美国社媒账号，利用 Amazon Attribution 等工具建立追踪链接，在公开育儿社区提供真实帮助。
- US Influencer Marketing: Scout and outreach to US parenting/lifestyle influencers; manage product sampling and tracking; maintain asset library.
寻找并联系美国母婴/家庭类创作者，推进寄样、体验及引流跟进，把控品牌风险，建立品牌素材库。
- Customer Feedback & Business Support: Analyze Amazon reviews, returns, and competitor moves weekly; feedback insights to the founder for strategy tuning.
每周汇总分析 Amazon 评价、退货原因及独立站反馈，跟踪竞品动态，为负责人提供调整策略支持。
- Data & Workflow Documentation: Log campaign data; submit weekly reports in Chinese; ensure seamless A/B role coverage.
维护内容库、创作者名单、工作 SOP，按时完成中文周报，确保 A/B 岗位随时无缝切换。
Requirements / 任职要求
- Excellent written English communication skills for US customers & influencers. (优秀的英文书面沟通能力)
- Proficiency in reading and writing Chinese to understand internal SOPs and submit weekly reports. (扎实的中文读写能力)
- Proactive, meticulous, with strong documentation habits; ability to self-organize tasks based on SOPs. (主动细致，能独立干活)
- Proficient in Excel/Google Sheets to track performance. (熟练使用表格分析数据)
- Comfortable being evaluated based on measurable results. (接受以实际工作质量和销售结果作为考核依据)
- Preferred: Experience in E-commerce, marketing, or Canva/CapCut. Love using generative AI tools. (熟练使用 AI 工具者优先)
How to Apply & Screening Question (MUST ANSWER)
Please submit your resume and portfolio. You MUST answer the following question in your application text (Max 150 words):
[Question]: Imagine a US customer leaves a negative review because they don't know how to install our product properly. How would you use generative AI tools (like ChatGPT, Claude, etc.) to help you quickly create a step-by-step troubleshooting guide or a short video script to solve this customer's problem? Briefly describe your action plan.
（注意：未在申请中用英文回答此 AI 实战模拟题的候选人，系统将自动不予考虑。）