Conduct daily site inspections to monitor estate conditions and identify issues for timely resolution
Manage overall estate operations to maintain safety, functionality, and resident satisfaction
Coordinate and lead Council, sub-committee, and other estate-related meetings to facilitate decision-making
Record and maintain accurate minutes of meetings in an organized manner for reference and compliance
Respond promptly to correspondences from residents and council members to address concerns and inquiries
Monitor contractor services to ensure delivery with due diligence and adherence to agreed standards
Organize and coordinate social events such as CNY Lion Dance, Family Day, Earth Day, Residents Night, and games tournaments to foster community engagement
Maintain and update Strata rolls to ensure accurate resident and property records
Provide guidance and operational support to site staff to enhance team performance and issue resolution
Report unresolved site matters to HQ Directors or Managers for further action and decision-making
Prepare documents for Annual General Meetings, Extraordinary General Meetings, Management Fund Budgets, and Sinking Fund Schedules to support governance and financial planning
Plan and implement preventive and corrective maintenance schedules to ensure estate upkeep and safety
Propose feasible improvement works to enhance estate facilities and resident experience
Liaise and coordinate with local authorities on estate-related matters to ensure regulatory compliance
Invite quotations and evaluate proposals for ad-hoc repair works and term contracts to recommend cost-effective solutions
Prepare tender specifications and documents for major upgrading or repair works to facilitate procurement processes
Manage arrear cases and recommend enforcement actions to the council to maintain financial discipline
