Housing Support Officer

We are recruiting on behalf of a growing supported living organisation in Wiltshire that specialises in providing accommodation and support to ex-military veterans , helping to reduce homelessness and support residents as they transition back into civilian life. They are looking for an experienced Housing Support Officer to join the team on an initial 3-month temporary contract , with the opportunity to apply for a permanent position as the organisation continues to grow.

Key Responsibilities of a Housing Support Officer:

• Provide housing and tenancy-related support to residents.
• Carry out regular welfare checks and respond to any concerns.
• Support residents with Housing Benefit, Universal Credit and welfare matters .
• Complete sign-ups, inductions and tenancy paperwork .
• Coordinate and support new resident move-ins .
• Complete risk assessments, support plans and reviews .
• Support tenancy sustainment and help residents maintain their accommodation.
• Liaise with local authorities, housing teams, benefits departments and external agencies.
• Identify and escalate safeguarding, welfare and tenancy concerns.
• Maintain accurate records and case notes.
• Support residents towards greater independence and suitable move-on accommodation.

Candidate Requirements:

• Previous experience in housing, supported housing, supported living, homelessness or a similar service .
• Experience within a housing association or local authority would be advantageous.
• Good understanding of tenancy sustainment and housing-related support .
• Knowledge of Housing Benefit, Universal Credit and welfare support .
• Experience completing welfare checks, risk assessments and support plans .
• Good understanding of safeguarding and professional boundaries .
• Strong communication, organisation and administration skills.
• Ability to work independently and manage day-to-day responsibilities on-site.
• Empathetic, resilient and professional , with the ability to build positive relationships with residents.
• Experience supporting veterans or ex-military personnel would be advantageous.

This Housing Support Officer role is a great opportunity to join a growing organisation with plans to expand its services , supporting veterans to secure stable accommodation and successfully transition back into civilian life. 3-month temporary contract initially , with the opportunity to apply for a permanent position .

• Location: Wiltshire
• Hours: Monday–Friday, on-site
• Contract: Temporary – 3 months initially

If this Housing Support Officer role is of interest, please apply or contact katie.***@niyaapeople.co.uk