Project Manger (ICT)

Key Responsibilities

The following responsibilities apply to both roles, with scope adjusted to the respective workstream.

• Programme & Project Management: Plan, manage, and monitor project activities, timelines, and budgets to ensure timely and quality delivery of milestones across assigned workstreams.
• Stakeholder Coordination: Collaborate closely with internal teams, appointed vendors, and GovTech counterparts to align on requirements, resolve issues, and drive project outcomes.
• Risk & Issue Management: Proactively identify, assess, and escalate risks and issues, and implement mitigation measures to keep projects on track.
• Governance & Reporting: Prepare and present regular project status updates, reports, and documentation for management and stakeholder review.
• Change Management: Manage change requests and assess their impact on scope, cost, and timeline, ensuring proper documentation and approvals.
• Quality Assurance: Review deliverables to ensure they meet defined acceptance criteria and are aligned to programme objectives.
• BAU Project Support: Manage ongoing BAU project activities, maintaining operational continuity while supporting the records migration programme.

Requirements & Qualifications

A. Educational Qualification & Experience

• Education: Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• Experience: Minimum 7 years of relevant project management experience in complex, multi-stakeholder programmes.

B. Technical & Professional Competencies

Essential

• Proven experience managing ICT or digital projects in a structured project management capacity.
• Drives teams and stakeholders toward a common goal without necessarily having direct authority; manages competing priorities and resolves disagreements constructively.
• Analyses situations quickly, identifies root causes, and makes sound decisions under pressure; strong analytical and organisational capabilities with a structured approach to problem-solving.
• Anticipates problems before they arise and acts decisively to mitigate them.
• Stays effective in ambiguous, fast-changing environments, adjusts plans when needed, and consistently delivers on commitments across multiple workstreams.
• Builds trust, manages expectations, and keeps all parties aligned throughout the project lifecycle.
• Excellent written and verbal communication skills to engage effectively with all stakeholder levels and external parties.

Preferred (Advantageous)

• Familiarity with government ICT governance and procurement frameworks, with an understanding of public sector statutory requirements.
• Familiarity with government records management practices or WOG digital platforms.
• Experience with BPO programme management systems and outsourcing operations.
• Familiarity with AI tools and how to apply them to improve team productivity and automate routine tasks; practises responsible AI principles including data privacy, fairness, and transparency.
• Proficient in Microsoft Power Platform (e.g. Power BI), SharePoint Online, or workflow management software (e.g. JIRA / JIRA Service Management).
• Able to interpret data and translate insights into clear decisions and narratives.
• Comfortable with agile methodologies and managing iterative development projects.
• Carries a product mindset: focuses on user outcomes over task completion, takes end-to-end ownership, and connects project work to business goals.